Essential care
Basic scheduled maintenance for a small website.
- Monthly update window
- Security patches
- Weekly backup check
- Basic availability monitoring
- Up to 2 small requests monthly
Consulting & Support
Software Maintenance and Support
Software maintenance keeps agreed websites and applications updated, monitored, backed up, and supported under a clearly documented monthly scope.
- DeliveryMonthly
- RevisionsPackage dependent
- PricingQuoted by scope
What this service covers
Before support begins, I review the system, hosting, dependencies, access, and known issues. The maintenance agreement then states which environments are covered, how often checks run, which requests count as included support, and which work requires a separate estimate.
A plan may include dependency updates, security patches, backup checks, availability monitoring, issue investigation, small content changes, and monthly reporting. Update windows, rollback steps, and response targets are defined according to the selected package.
Maintenance reduces operational risk but cannot promise uninterrupted service or prevent every security incident. Third-party outages, unsupported software, major feature work, incident forensics, and emergency recovery outside the agreed plan are scoped separately.
What's included
- Scheduled updates and patching
- Backup checks and monitoring
- Issue triage within the plan
- Monthly maintenance summary
Tools and platforms
How the project works
- 01
Scope
We define the objective, deliverables, dependencies, and success criteria before production starts.
- 02
Build
You review working previews, so decisions are made against tangible output.
- 03
Refine
The agreed revision rounds are used to complete details within scope.
- 04
Handover
I deliver the agreed files, access, and practical usage notes in an organized package.
Consulting & Support · Delivery
Choose the right level of scope
Final pricing is provided after scope, deliverables, and integrations are confirmed.
Active support
Regular maintenance for an actively used site or app.
- Scheduled updates
- Daily backup and monitoring checks
- Issue triage
- Minor content changes
- Up to 5 small requests monthly
Priority support
A broader support plan for a defined production system.
- Planned monitoring and updates
- Automated backup checks
- Priority issue triage
- Performance and security review
- Up to 10 small requests monthly
- Monthly status report
Frequently asked questions
What determines the monthly maintenance fee?
System size, technology, hosting, update frequency, response target, included request volume, and current technical condition determine the plan.
Can you maintain software built by another team?
Often, yes. I first complete a paid technical review and only accept responsibility for environments and code I can safely access, understand, and support.
How quickly do you respond to urgent issues?
Each package has a written response target and support window. A response target is not the same as a guaranteed resolution time, which depends on the cause and third-party dependencies.
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Get a quote for Software Maintenance and Support.
Share a short brief and I’ll help define the scope, dependencies, and a realistic delivery window.
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